Easy Climber

I saw an add for affordable home elevators and decided to call. My husband is a quadriplegic and we are doing a complete remodel of a property we bought, gutted to the studs.

I asked the rep to please just giving me pricing. They wanted to schedule someone to come out to make sure it could be installed. I explained the house is an empty shell that it could be easily installed any where. They ended with sending a DVD that would have pricing and more info.

They proceeding to call and harrass me on a regular basis. Pricing was not in the DVD. By the 5th phone call I told the rep to never call again if he couldnt give me a price. On top of my husband being paralyzed we own and operate two businesses, he deals with extreme nerve pain and often doesn't get much sleep.

Early one morning my phone starting going off, I let it go to voice mail. They proceeded to call 3 more times, I started to worry it was an emergency so I answered.

The rep got a bunch chewing he will never forget. Rude and terrible customer service!

I filled out the online info. Received a call within minutes, but the employee refused to tell me prices.

Stating that they were not able to discuss prices since it varied a lot. Okay, give me an average cost just for the equipment. No. I set up an appointment to have a technician out to the house for the purpose of getting accurate pricing.

Two days before they were supposed to come out, i called customer service to ask about pricing again. They asked if my wife would be at the appointment. I said no as she is out of town with a family emergency. They asked if her name was on the mortgage.

I said no. They said okay, the tech will give you prices when they arrive and assess the home. By now im quite pissed off at their lack of professional courtesy and i hung up the phone. The tech didnt show.

The company didnt call. I called the evening of the date of the appointment to find out what was going on. The lady on the other end talked circles until i said for a third time, the tech didnt show And no one called to reschedule. She then told me that the last time i called the operator told me that he was canceling the appointment since my wife wouldnt be there.

I said she doesnt have be here as her name isnt on any paperwork for this property, And she isnt in town. The lady was definitely angry about this and began to tell me that my had the right to...i cut her off and told her that my wife out of town with an unkown return date on a family emergency. The tryed to repeat what she started. I told her to *** off and hung up.

A day later i got two calls from the company asking me to schedule a time for a tech to come out. I relayed what was already done and said...both times, on both calls. ....as it seems that the phone techs CAN NOT ANSWER ALL QUESTIONS as the web page clearly states in multiple areas, i am livid with this companies policy on married couples(even if they are legally separated and one is not on the paperwork for the home where an elevator is to be installed) Both needing to be present for the technician to be allowed to show up. They dont relay information about customers internally.

They dont answer questions well if at all, and cant tell you prices over the phone....im sure there is one person that is Not a total db in that company..somewhere. By the way: for a two story pre existing home, the cost for an easy climber elevator is between 26000 and 32000.