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4 comments

I had the same type of horrible experience that other people had in speaking to one of their representatives on the phone. They appear to be a totally disreputable company, and based on my telephone experience, I would not under any circumstances deal with them.

If they act this way on the telephone, you can just imagine what it would be like dealing with them if you bought their elevator - a nightmare !!!

I have already purchased and installed an elevator from another company in one of my homes, and that company has been very reputable. From my telephone conversation, I have absolutely no interest in this company.

Reason of review: Poor customer service.

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Guest

I have an Easy Climber stairlift. It makes a slipping sound when operating and takes one minute, ten seconds.

to traverse 12 steps, which is a ridiculous amount of time.

I was told when I purchased the unit that it would only take 45 seconds to go from point A to point B.

If I had it to do over again I would go with a different company. So far no one has been sent to check out my system

Guest

Well so far I have made 3 separate phone calls to customer service,in a 5 day period, about our 3 month old stairlift unit taking a crap and needing service,and have yet to receive a phone call from a technician, or anyone else related to the company,to fix the *** thing!

Guest

I was considering Easy Climber Elevator, but also had a telephone conversation that left me feeling uneasy. Who did you go with that you are happy with?

I think I need to look elsewhere. Thank you.

Guest
reply icon Replying to comment of Guest-1374476

After looking into several companies we went with Acorn and have had a very good experience.

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