Easy Climber
Reviews and Complaints
Horrible business practices.
Needing service
Preferred solution: Just show some compassion and call this person so his elevator will start working!!
Resolved: Equipment not working
The vendor replaced the equipment. All is working todate
Product was replaced and were are currently satisfied with the response.
Equipment was installed 11/20/17
- Failure to fix the problem
Preferred solution: Let the company propose a solution
Pressure, rude
DO NOT BUY ANYTHING FROM THIS COMPANY
Thanks, but no thanks!
Don't call if you are a WOMAN!
Resolved: Hung up on them
They are just starting they contractor division. There are some bugs in their system they are working on.
The sub contractor for my area was out of the country He contacted me and apologized. Dave from first call also called an apologized for any problems. With that said everyone needs to understand that their business model and target customer is for someone doing a after the fact renovation not new construction.
I understand on a renovation they can not quote without seeing what will have to be removed. Dave told me he will address this type issue with the call center
Very discouraging Easy Climber
Preferred solution: Let the company propose a solution
Very poor customer service
- Website
- Attitude on the phone and disregard for my problem
- Total disregard for elderly
- Customer service
Preferred solution: Let the company propose a solution
Dissatisfied cust.
Preferred solution: come and take this junk out of my house.
Fire your marketing dept. I called and was told voicemail not yet set up! Really?
Your ad says to call 1-88*-788-****. Try it!!
If that's an indication of your Customer Service, you should not be in business. Rule One: Make sure the mailbox is set up. Rule Two-Oh Wait, no Rule Two, you'll be out of business because of Rule One incompetence. I wanted information to decide upon purchase.
Must have spent "buco bucks" to advertise in Parade-full page, four color and no way to contact you. OMG fire your entire marketing department immediately. I am only one - I wonder how many other sales you lost as a result of pure incompetency.
I simply cannot believe this stupidity. By the way, I waited till Monday to make the call - as I thought w/e might not be good.
Preferred solution: Competent staff
Service
I purchased an Easy Climber - it worked when I bought it - Now I need parts - they are unwilling to help me. Cannot even get part numbers or where to buy the parts.
I have called the Colorado office several times and am now trying to work with Virginia office. I am now waiting for answers to my emails. Nice way to treat the elderly.
Probably next step is to contact Consumer Fraud Division at the Colorado Attorney General's office. My chief complaint is with Helping Aged in the Home - all they want is to sell more inferior products to the elderly.
I would like to get this resolved and to let others know about their shoddy business practices and stay away from HGIR/
Preferred solution: Let the company propose a solution
Easy Climber stair lifts
- Quality of product
Preferred solution: Full refund
Stairlift
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Inadequate info. Manufactured, distributed, sold, installed by whom ?
Climb right up that ladder with Certified Mail return receipt requested as your guide.
You must find the stopping point for the buck and pursue from there. Time is limited.